Need help?
Contact us at thriveresearchlabs@gmail.com for questions related to refunds and returns.
Refund and Return Policy
Because our products consist of peptides and amino acids with strict temperature and environmental sensitivities, we cannot accept returns or provide refunds for change-of-mind or order errors due to the high risk of product degradation.
We accept returns and exchanges for damaged or defective products only. If a product arrives damaged, broken, or defective, you must contact us via our contact us page within 14 days of delivery with your order number and photos of the issue. Once verified, we will gladly replace the item or issue a refund.
If an authorized return or exchange is approved by our team, items must be shipped to our processing facility.
Terms of Service
Research Use Only
All products sold through this website are supplied strictly for laboratory research, analytical, and in vitro use only.
Restricted Uses
Products are not for human use, veterinary use, therapeutic use, compounding, injection, ingestion, diagnosis, treatment, cure, or prevention of disease.
Eligibility
By ordering from this website, the purchaser represents that they understand the nature and intended research-only positioning of the materials.
Order Acceptance
We reserve the right to refuse, cancel, or limit orders at our discretion.
Accuracy of Information
We strive to present accurate catalog information, though specifications, availability, and documentation may change without notice.
Shipping Policy
Order Processing
We try to get your package out to you as quickly as possible. We guarantee shipment within 3 business days of order placement.
Shipping Methods
Available shipping methods and delivery estimates are shown at checkout where applicable.
Address Accuracy
Customers are responsible for providing accurate shipping information at the time of purchase.
Delays
Carrier delays, weather events, and operational issues may affect delivery timelines.
Returns and Issues
Because our products consist of peptides and amino acids with strict temperature and environmental sensitivities, we cannot accept returns or provide refunds for change-of-mind or order errors due to the high risk of product degradation.
. We are not responsible for packages that tracking shows as delivered to the address you provided that you cannot find.
Privacy Policy
Information We Collect
We may collect contact details, order details, and site usage data necessary to process orders and improve the site experience.
How Information Is Used
Information may be used for order processing, customer support, fraud prevention, and site administration.
Cookies and Analytics
The website may use cookies and analytics tools to understand traffic and performance.
Third-Party Services
Payment processors, shipping providers, and analytics services may process limited information as required to perform their functions.
Contact
For privacy questions contact:
thriveresearchlabs@gmail.com
Compliance Notice
FDA DISCLAIMER
The statements made regarding these products have not been evaluated by the U.S. Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research.
These products are not intended to diagnose, treat, cure, or prevent any disease.
All information presented here is for educational and research purposes only and is not a substitute for advice from a qualified professional. All products are sold for laboratory research use only and are not intended for human or veterinary use.