At Thrive Research Labs, we prioritize the integrity, safety, and purity of our compounds. Because our products are intended strictly for research purposes and are highly sensitive, we enforce a strict no refund and no return policy.

1. ALL SALES ARE FINAL

To maintain strict quality control and ensure every researcher receives uncontaminated, high-standard products, we do not accept returns or issue refunds for any reason. This includes ordering errors, changes of mind, or product misuse. 

2. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, you must report it to us within 48 hours of delivery. 

Contact: thriveresearchlabs@gmail.com

Requirements: Please email us with a detailed description of the issue and clear photos of the damaged or incorrect items.

Our support team will review your submission to determine eligibility for a replacement. We do not replace or refund items that have been opened, used, or sent back to us without prior authorization.

3. SHIPPING, DAMAGE, & FULFILLMENT CLAIMS

All shipping-related discrepancies (excluding theft after delivery) must be reported within seven (7) calendar days of the carrier’s delivery or attempted delivery date. This timeframe is strictly enforced; requests made after 7 days will be automatically declined.

To process a claim for damage, missing items, or fulfillment errors, you must provide the following documentation:

A continuous unboxing video, recorded from the moment the sealed package is first opened.

Clear photos of the external packaging.

Clear photos of the package contents.

A clear photo of the packing slip.

The tracking number.

A brief written description of the issue.

Please note: Claims missing any of the required documentation will be denied. If we verify a shipping or fulfillment error on our part, we will reship the affected items at no additional cost. No cash or credit refunds will be issued.

4. RARE EXCEPTIONS

Refunds are only considered under highly exceptional circumstances, specifically:

The order was never delivered due to an error solely on our part.

A replacement is required but cannot be fulfilled, and the issue was reported within the required timeframe.

CONTACT US

For questions or assistance regarding your order, please reach out to our support team at: thriveresearchlabs@gmail.com